CUSTOMER HELP
RECEIPTS + DOWNLOADS
For Gumroad purchases, open your receipt and choose View content, or use your Gumroad Library with the email used at checkout. Missing your receipt?
For Bandcamp music, use your receipt, Collection or Purchases page. Bandcamp download help ↗
INSTALLATION + COMPATIBILITY
Start with the instructions in your download and the product’s stated software version and edition. Files differ by product.
Install an Ableton .alp Pack ↗ · Add a sample folder ↗ · Find missing samples ↗
INCLUDED UPDATES
Open the original product in your Gumroad Library for the files and posts available with your purchase. Included updates depend on that product’s terms. Missing update emails?
MKRS CLUB ACCESS
Already bought an eligible sound pack or tool? Check your purchase emails and content for Club instructions. If your included access is missing, email customer support with the product name and receipt reference so we can check it. Don’t buy another copy just to request help.
STILL NEED HELP?
nchstudios@gmail.com — include the product, receipt reference, software/version and what went wrong. Keep payment details out of your message.
Licensing or commercial music use, custom work and bookings go through the existing management and booking contacts.